High-quality care, comfortable atmosphere relax patients
As a military career officer, Ron Sellers did his share of moving between assignments, and landed twice at a base near Satellite Beach. He and his family had relocated to the area for the second time when he met Merrill A. Grant, DMD.
“My family and I had just gotten back to Satellite Beach – in August 1988 – and were looking for the typical services that need to be set up after a move. My wife asked someone in the community if they knew a good dentist and was told, You need to check out Dr. Grant on Jackson Avenue,” recalls Ron.
Many years later, Ron can still remember what he experienced and how he felt during his first visit with Dr. Grant.
“During my first visit at Dr. Grant’s office, I told him that I wasn’t very comfortable going to the dentist. Being apprehensive about the dentist was just something that’s been an issue throughout my whole life. And I was pleasantly surprised by how he accepted me saying that,” Ron shares.
Despite any initial worries, Ron soon found it was easy to feel comfortable in Dr. Grant’s office. The friendly atmosphere helped him feel at ease. Dr. Grant also is an Air Force veteran, which gave Ron a sense of rapport.
When Ron retired from the military, he and his wife, Annette, decided to stay in Satellite Beach. They have lived in the area for nearly 30 years.
A lot can change over three decades – their kids are now adults, for example – but their choice of dentist never did.
Dr. Grant has been their dentist since they first saw him in 1988. They are part of a large segment of Dr. Grant’s patients who have entrusted him with their dental and preventive care for years.
The People Connection
“We have a lot of patients who have stuck with us over the years and keep coming back,” notes Dr. Grant. “I think part of that is because we listen to our patients. We find out what their needs and wants are and do our best to give them what they need and want.”
Dr. Grant specializes in general and preventive dentistry and has a wide range of skills that includes cosmetic and restorative dentistry. He has a reputation for excellence in a comprehensive range of services, including custom crowns, dental implants and periodontal therapy.
With a keen attention to detail, Dr. Grant is meticulous about planning and welcomes the patient as a partner in creating customized treatment plans. For instance, he keeps people informed through taking photographs and videos of their smiles and thoroughly explaining the treatment process. He presents choices when people need dental care and encourages them to make their own decisions about which course of treatment to pursue.
“We take our time with patients instead of being in a hurry,” says the skilled dentist. “We don’t work up some sort of treatment without consulting with them. We discuss everything we do, and I think people are comfortable with that.”
Dr. Grant and his staff place a priority on creating a caring atmosphere within the office. His goal is to have a “high-trust, low-fear” relationship with patients. He understands that most people would rather avoid the dentist’s office, and he goes above and beyond to help everyone feel comfortable.
“We like people to feel secure,” emphasizes Dr. Grant. “The treatments we do on our patients are the same as I would do on my family, if one of my family members needed treatment. I think people sense that.”
“If you really want a good dentist, and want to go someplace where you’ll end up staying, you need to see Dr. Grant.” -Ron
A key characteristic of the practice is how Dr. Grant and his team take the time to get to know people in his dental chair.
“We actually get to know our patients and they get to know us,” says Dr. Grant. “A lot of places aren’t like that anymore, but we believe that it really makes a difference.”
Ron agrees wholeheartedly.
“Dr. Grant is very approachable. He has a manner about him that allows people to connect with him,” describes Ron. “His staff is also good in how they connect with people and make them feel comfortable. I’ve been in the people business my whole life, in the military and out, and I was struck right away by the quality of his staff.”
Under Dr. Grant’s care, Ron has kept his teeth and gums healthy through regular preventive visits. He also has occasionally needed other dental work, such as crowns.
He appreciates that Dr. Grant always takes the time to call him later in the day after he’s undergone a procedure.
“I don’t think Dr. Grant ever forgot the fact that I came in the door saying, I’m not very comfortable going to a dentist’s office,” comments Ron. “Any time that I’ve had any type of procedure beyond a cleaning, I can count on him to call later. He’ll call just to check up on me and say, How are you doing? Everything okay?
“To have a dentist make that kind of call is unusual. It’s made a lasting impression on me that he remembered what a patient said to him thirty years ago about being uncomfortable at the dentist’s office.”
Ron admits he’s still a little apprehensive about dental care, but having Dr. Grant as his dentist has eased his discomfort.
“It’s still not the most comfortable thing I do in my life, but one of the things that puts me at ease when I realize that I have to go and have something done is that I’m going to Dr. Grant,” he explains.
“Whenever anyone tells me they need a dentist, or mentions the word dentist, I don’t let them leave without telling them: If you really want a good dentist, and want to go someplace where you’ll end up staying, you need to see Dr. Grant.”