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Family-owned provider receives couple’s seal of approval.

Charlotte Gauss met her husband, Richard, a field engineer for Florida Power & Light Co., when she went to sign up her daughter and son-in-law for service. The mother of four was immediately taken with the Michigan native, and the attraction was mutual.

Photo by Jordan Pysz.

Charlotte and Richard are pleased with the treatment they receive from Alexis at Hearing Aid Lab.

That was 36 years ago. Now in their 80s, retired and living in Lake Mary, Charlotte and Richard have battled hearing loss for more than 10 years. During that time, they visited multiple hearing aid providers, but were generally dissatisfied with the service they received.

“The first person we met with spent hours talking about his life and being relational, but he didn’t solve our problems,” Charlotte describes. “And it was always busy in his office. Then, we ended up with a wonderful guy in Orange City who was helpful, but he talked all the time, and his waiting room was always crowded.

“We were going all the way to Orange City when we learned that there was a hearing aid place right here in Lake Mary. So, we called and made an appointment.”

The provider they discovered is Hearing Aid Lab, a family-owned business with offices in Lake Mary and Orange City. That’s where Charlotte and Richard met Alexis Guzman, HAS.

“Enjoyable Experience”

When Richard and Charlotte arrived at Hearing Aid Lab, Alexis listened to their hearing concerns. She also reviewed their lifestyle to get an idea of what technology would be most appropriate for them.

“Their main complaint was that their current hearing aids were not working for them, and they needed an upgrade,” Alexis reports. “In addressing those issues, I conducted a hearing test and discovered that Charlotte has a moderate sensorineural hearing loss while Richard has a moderate-to-severe sensorineural hearing loss.”

Sensorineural hearing loss, or SNHL, is related to damage in the inner ear.

“I showed them the various hearing aid options available based on their hearing loss and lifestyle,” Alexis recalls.

She recommended behind-the-ear, receiver-in-canal models.

“We chose Phonak® hearing aids,” Richard elaborates. “We think that they’re the best at getting rid of background noise, especially in loud restaurants or other places where there are groups of people.”

“Going to Hearing Aid Lab is an enjoyable experience,” Charlotte adds. “The others were frustrating. We always had to wait, and the providers seemed to think that if they get real relational they’ll have customers for life instead of concentrating on our concerns.

“Alexis is friendly but also fixes our problems. And she’s on time. Hearing Aid Lab is a peaceful, enjoyable place to visit.”

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